NF / Atlassian
Approval Desk for JSM
Manage approvals more efficiently inside JSM.
Approval Desk gives approvers a focused queue for Jira Service Management requests: what needs you, why, and one-click decisions with context attached.
This product is planned. Scope below describes intent; details, pricing and dates are published via changelog when a build ships.
Approval Desk for JSM — product interface
NF / Problem
What problem does this solve?
Approvals die in email threads and overloaded queues.
Approvers context-switch between notifications and full JSM queues. Approval Desk narrows the view to pending decisions with the context needed to say yes or no.
NF / How it works
3 steps, no platform.
- 01CollectAggregate requests awaiting your approval.
- 02ContextShow request detail, SLA and history.
- 03DecideApprove or decline with a recorded reason.
NF / Features
What it does.
Only shipped behaviour is marked active. Beta and planned items are labelled honestly.
- planned
Approver queue
One place for pending decisions.
- planned
Bulk decisions
Handle repeated approvals efficiently.
Built for
- Approvers
- Service desk leads
- Operations
NF / FAQ
Questions, answered plainly.
Does it change JSM permissions?
No. It respects existing approval permissions.
Approval Desk for JSMNF / Support
Need help with Approval Desk for JSM?
Docs, troubleshooting and a direct line to the people who build it.