NF / VoiceAI
VoiceAI
AI voice agents for incoming business calls.
VoiceAI answers incoming calls with a configurable voice agent, captures what the caller needs, and routes or resolves the conversation through the workflow you define. Every call keeps a transcript and an outcome record, so the team can review what was said and where the call went next.
- 01ConfigureDescribe the call intents, the questions to ask and the handover rules.
- 02AnswerThe voice agent picks up, follows the script and captures the caller's reason.
- 03RouteCalls are resolved, booked or transferred to a person with the transcript attached.
- 04ReviewRead transcripts, outcomes and handovers after the call.
VoiceAI — workflow schematic
NF / Problem
What problem does this solve?
Incoming calls arrive while the team is doing the work the calls are about.
Callers need an answer, a booking or a handover, and most calls follow a small set of intents. VoiceAI handles the first part of the conversation with a voice agent that follows the rules you configure, then hands off to a person with the context already captured.
NF / How it works
4 steps, no platform.
- 01ConfigureDescribe the call intents, the questions to ask and the handover rules.
- 02AnswerThe voice agent picks up, follows the script and captures the caller's reason.
- 03RouteCalls are resolved, booked or transferred to a person with the transcript attached.
- 04ReviewRead transcripts, outcomes and handovers after the call.
NF / Features
What it does.
Only shipped behaviour is marked active. Beta and planned items are labelled honestly.
- active
Configurable voice agent
Intents, questions and responses follow the script your team defines.
- active
Call transcripts
Every answered call keeps a readable transcript.
- active
Warm handover
Transfer to a person with the captured context visible.
- active
Outcome records
See how each call ended: answered, booked, transferred or missed.
Built for
- Front desks
- Service teams
- Appointment-based businesses
Pricing
Usage-based pricing; current rates are shown in the app.
Billing: usage-based
NF / Related
Other NarrowForge tools
NF / Product 01
Fresto
Order from neighbourhood shops and markets, choose how you want it prepared, pay in the app and collect when it is ready.
NF / Product 02
Narrowforge Intrastat Europe
Prepare and export Intrastat dispatch data from Shopify orders.
NF / Product 03
Bulk Gift Orders
Upload, validate and create Shopify orders or draft orders from one recipient list.
NF / FAQ
Questions, answered plainly.
Does VoiceAI replace my phone system?
No. It answers the calls that reach it and follows your routing rules. The rest of the phone system stays in place.
VoiceAIAre calls recorded?
Calls keep a transcript and an outcome record. Recording and retention follow the configuration and consent rules you set.
VoiceAICan a caller still reach a person?
Yes. Handover rules decide when the agent transfers the call, and the person receives the captured context.
VoiceAINF / Support
Need help with VoiceAI?
Docs, troubleshooting and a direct line to the people who build it.