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VoiceAI
Getting started
VoiceAI answers incoming calls with a configurable voice agent, captures what the caller needs, and routes or resolves the conversation through the workflow you define. Every call keeps a transcript and an outcome record, so the team can review what was said and where the call went next.
Support articles
- Getting started with VoiceAI
Configure a voice agent, connect calls and review transcripts.
FAQ
Does VoiceAI replace my phone system?
No. It answers the calls that reach it and follows your routing rules. The rest of the phone system stays in place.
VoiceAIAre calls recorded?
Calls keep a transcript and an outcome record. Recording and retention follow the configuration and consent rules you set.
VoiceAICan a caller still reach a person?
Yes. Handover rules decide when the agent transfers the call, and the person receives the captured context.
VoiceAIStill need help?
Include your store or site URL, the period or issue, and one example. Never send passwords or API keys.
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