NF / Solution / Atlassian
Faster JSM approvals and bulk requests
Approver queues plus bulk creation for service teams doing repetitive work.
Native JSM approvals can be spread across customer-portal requests and full Jira views. Approval Desk narrows the work to approvals assigned to the signed-in user, keeps relevant fields visible and makes the consequence of a bulk decision explicit.
Bulk approve JSM requests from the customer portal — with the context approvers need.
- 01See what is waiting
Load native JSM approvals assigned to the signed-in approver.
- 02Review the context
See request type, requester and administrator-configured fields without opening every request.
- 03Decide safely
Approve or decline one request with a clear action and native JSM result.
- 04Process a batch
Select compatible requests, confirm the exact count and see success, already-completed and failed results separately.
Does Approval Desk replace native JSM approvals?
No. It presents pending native Jira Service Management approvals in a focused inbox and sends the decision through the signed-in user's existing JSM approval permission.
Approval Desk – Bulk Approvals for JSMWhat can an approver see before deciding?
The request title, type, requester, age and the fields the administrator configured for that request type — for example cost, department, supplier or reason — subject to what the signed-in user is authorised to see in JSM.
Approval Desk – Bulk Approvals for JSMWhat happens when a bulk operation is only partly successful?
Approval Desk keeps the result split into successful decisions, approvals already completed elsewhere and technical failures. The remaining items stay actionable for individual review or retry.
Approval Desk – Bulk Approvals for JSMCan an administrator control where the inbox looks?
Yes. Administrators choose service projects, request types and the context columns shown to approvers. Pro also includes Safe Bulk rules that fail closed when a rule blocks or cannot be evaluated.
Approval Desk – Bulk Approvals for JSMDoes it change Jira permissions or request data?
No. It does not change JSM permissions, workflows or request content. Approvals are answered through the native JSM API, and the app stores only tenant configuration and minimal bulk-operation metadata.
Approval Desk – Bulk Approvals for JSMWhat is included in Free and Pro?
Free includes the inbox, one service project, three context columns, individual approvals and up to five items per bulk operation within the monthly limit. Pro adds broader configuration, eight columns, up to 50 items per operation and Safe Bulk controls. See the live Marketplace listing for current limits and prices.
Approval Desk – Bulk Approvals for JSM