Installation and permissions

Install from Atlassian Marketplace

1. Open the Approval Desk – Bulk Approvals for JSM listing.
2. Choose Get it now or the current Atlassian installation action.
3. Select the Jira Cloud site and confirm the Atlassian permission screen.
4. Open the app from a JSM customer portal and complete the administrator configuration before asking approvers to use it.

Billing and entitlement are managed by Atlassian Marketplace. The app does not ask for a password, API token or separate service account.

Why these permissions are requested

Approval Desk requests the JSM and Jira scopes needed to list native approvals, read authorised request context, configure service projects and request types, and record the decision the signed-in approver makes. storage:app keeps tenant configuration and minimal operation metadata isolated to the installation.

Customer-sensitive reads and approval decisions run as the signed-in Jira user. The app does not use an app identity to elevate a customer's view or answer an approval on someone else's behalf.

Verify the installation

An administrator should see Approval Desk Settings and be able to select the service project that contains the approval workflow. An approver should see only approvals they are authorised to answer in that JSM context.

If the app cannot load the site or the inbox, follow Troubleshooting before retrying an action.